Shipping Policy

Last updated: 3 August 2026

Thank you for shopping with Mythora. This Shipping Policy explains how orders are processed, shipped and delivered.

1. Shipping Coverage

Mythora currently ships orders within India to serviceable postal codes.

The availability of delivery, Cash on Delivery and specific shipping methods may depend on:

• The delivery postal code;
• Courier availability;
• Product type;
• Order value; and
• Other operational or security considerations.

We may be unable to deliver to certain remote, restricted or non-serviceable locations. Where an order cannot be delivered to the address provided, we will contact you using the email address or telephone number submitted with the order.

2. Print-on-Demand Fulfilment

Most Mythora products are made or printed after an order is placed. We use third-party print-on-demand fulfilment and courier partners to manufacture, pack and deliver orders.

Because products are made to order, fulfilment does not normally begin until:

• The order has been successfully placed;
• Payment has been confirmed for prepaid orders;
• Required order details have been received; and
• The order has passed any applicable verification checks.

3. Order Processing Time

Orders are ordinarily processed, printed and prepared for dispatch within 1 to 5 business days after order confirmation.

Processing times are separate from courier transit times.

Some orders may require additional processing time because of:

• High order volumes;
• Product availability;
• Special printing or manufacturing requirements;
• Quality-control checks;
• Personalisation or customisation;
• Public holidays;
• Technical or payment issues; or
• Events outside our reasonable control.

We will attempt to notify you if a significant delay affects your order.

4. Estimated Delivery Time

After dispatch, domestic orders are ordinarily delivered within approximately 2 to 9 business days.

The total estimated time from order confirmation to delivery is therefore generally 3 to 14 business days.

These delivery periods are estimates and not guaranteed delivery dates. Delivery may take longer for remote locations or where India Post or another extended-service courier is required.

Business days exclude Sundays, public holidays and other days on which our fulfilment or courier partners are not operating.

5. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before payment is completed.

Shipping charges may vary depending on:

• The delivery location;
• Product weight and dimensions;
• Shipping method;
• Order value;
• Cash on Delivery availability; and
• Promotional offers.

Any free-shipping offer will be subject to the terms displayed on our website at the time of purchase.

6. Cash on Delivery

Cash on Delivery may be offered for eligible orders and serviceable postal codes.

Cash on Delivery availability may be restricted based on the order value, delivery location, previous delivery history or courier availability.

We may contact you by telephone, email, SMS or WhatsApp to verify a Cash on Delivery order before processing it. An order may be placed on hold or cancelled where verification cannot be completed.

Cash on Delivery customers should keep the order amount ready and remain contactable when delivery is attempted.

7. Order Confirmation and Tracking

After placing an order, you should receive an order-confirmation message at the email address or telephone number provided during checkout.

Once the order has been dispatched, tracking details will ordinarily be sent by email, SMS, WhatsApp or through the order-status page.

Tracking information may take approximately 24 to 48 hours after dispatch to begin showing movement.

Some courier services, including certain India Post services, may provide limited or delayed tracking updates.

8. Correct Shipping Information

Customers are responsible for providing complete and accurate shipping information, including:

• Recipient name;
• House, flat or building number;
• Street and locality;
• City and state;
• Correct postal code;
• Active telephone number; and
• Any relevant delivery instructions.

Mythora will not be responsible for delays or failed deliveries resulting from incomplete, inaccurate or outdated information provided by the customer.

Please review your shipping details carefully before completing the order.

9. Address Changes

To request an address correction, email wearmythora@gmail.com immediately after placing the order.

Please include:

• Your order number;
• The incorrect address;
• The complete corrected address; and
• Your registered telephone number.

We will attempt to update the address where the order has not entered production or shipping. However, an address change cannot be guaranteed once processing, printing, packing or dispatch has begun.

Changing the delivery city, state or postal code may result in additional shipping charges.

10. Order Changes and Cancellations

Because our products may be manufactured or printed on demand, changes or cancellations may not be possible once production has started.

Requests should be sent immediately to wearmythora@gmail.com.

Submitting a request does not guarantee that the order can be changed or cancelled. Where cancellation is successfully completed before production begins, any eligible prepaid amount will be refunded in accordance with our Return and Refund Policy.

11. Delivery Attempts

Courier partners may attempt delivery more than once, depending on their internal procedures.

Customers must:

• Keep their telephone number active;
• Respond to courier calls or messages;
• Ensure that someone is available to accept delivery; and
• Provide any necessary directions or access information.

A courier may mark an order as undelivered where:

• The customer is unavailable;
• The customer cannot be contacted;
• The address is incomplete or incorrect;
• Access to the delivery location is unavailable;
• The customer refuses delivery;
• Cash on Delivery payment is not available; or
• Delivery cannot be completed for another reasonable cause.

12. Failed Delivery and Return to Origin

Where an order cannot be delivered, it may be returned to the fulfilment facility as a Return to Origin shipment.

If the failed delivery resulted from an incorrect address, customer unavailability, refusal of delivery or another circumstance attributable to the customer:

• Additional shipping charges may apply for reshipment;
• Original shipping or Cash on Delivery charges may be non-refundable to the extent lawfully permitted; and
• Reshipment will be subject to product condition, availability and courier serviceability.

For prepaid orders returned to origin, contact wearmythora@gmail.com to request reshipment or any refund that may be available under our Return and Refund Policy.

Cash on Delivery orders returned to origin may be cancelled. Repeated refusal or failure to accept Cash on Delivery orders may result in Cash on Delivery being unavailable for future purchases.

13. Delayed Orders

Courier delays may occur because of:

• Weather conditions or natural disasters;
• Festivals, public holidays or unusually high shipment volumes;
• Transportation interruptions;
• Government restrictions;
• Strikes, civil disturbances or emergencies;
• Incorrect sorting or routing by the courier;
• Remote-location service limitations;
• Security restrictions; or
• Other circumstances outside our reasonable control.

A tracking status that has not changed for a short period does not necessarily mean that the shipment is lost.

Where an order has exceeded the estimated delivery period, email wearmythora@gmail.com with your order number so that we can raise an enquiry with the courier or fulfilment partner.

14. Lost Shipments

A shipment will be treated as lost only after the relevant courier or fulfilment partner confirms that it cannot be located or delivered.

After the loss has been verified, Mythora may provide, as appropriate:

• A replacement at no additional product cost;
• A refund;
• Store credit, with the customer’s agreement; or
• Another suitable resolution.

The available resolution may depend on product availability, the payment method and the circumstances of the shipment.

15. Damaged Packages

Please inspect the outer packaging before accepting delivery.

Where a package appears visibly opened, severely damaged or tampered with, you may refuse delivery and contact us immediately.

If damage is discovered after accepting the package, email wearmythora@gmail.com as soon as possible with:

• Your order number;
• Photographs of the outer packaging;
• Photographs of the shipping label;
• Photographs of the damaged product; and
• An unboxing video, where available.

Damage, defect, incorrect-product and missing-item claims will be handled in accordance with our Return and Refund Policy and applicable consumer law.

16. Split Shipments

Products in the same order may sometimes be manufactured or dispatched separately.

As a result:

• You may receive more than one package;
• Packages may arrive on different dates; and
• Each package may have a separate tracking number.

You will not be charged additional shipping solely because we choose to split an order after it has been placed.

17. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your package, email wearmythora@gmail.com with your order number and supporting photographs or video.

After verification, we will provide an appropriate replacement, refund or other resolution in accordance with our Return and Refund Policy and applicable law.

18. Ownership and Delivery Confirmation

An order will ordinarily be treated as delivered when the courier’s tracking system records it as delivered to:

• The customer;
• A person present at the delivery address;
• Building reception;
• Security personnel;
• An authorised recipient; or
• Another delivery location authorised by the customer.

If tracking shows that an order has been delivered but you have not received it, please:

1. Check with family members, neighbours, building reception or security personnel;
2. Review any delivery message or proof of delivery;
3. Contact the courier, where contact information is available; and
4. Email wearmythora@gmail.com promptly with your order number.

We will assist in raising a courier investigation but cannot guarantee the outcome where the courier provides valid proof of delivery.

19. International Shipping

Mythora does not currently offer standard international shipping unless expressly stated during checkout.

If international shipping is introduced, delivery timelines, shipping charges, customs duties, import taxes and service availability may vary by destination. Unless otherwise stated, the recipient will be responsible for duties, customs charges and import taxes lawfully imposed by the destination country.

20. Return Shipping

This Shipping Policy applies to the original delivery of an order.

Return shipping, exchange delivery charges, reverse pickups and refund-related shipping costs are governed by our separate Return and Refund Policy.

Return requests must be made within the applicable return period by emailing wearmythora@gmail.com.

21. Customer Support

For shipping, tracking or delivery assistance, contact:

Email: wearmythora@gmail.com
Legal business name: Mythora

Please include your order number when contacting us.

22. Consumer Rights

This Shipping Policy does not exclude, restrict or override any right or remedy available to a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or another applicable Indian law.

Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

23. Changes to This Policy

We may update this Shipping Policy to reflect changes in our fulfilment arrangements, delivery partners, service areas, business practices or legal obligations.

The version displayed on our website at the time an order is placed will ordinarily apply to that order, except where a change is required by applicable law.